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FAQs

FAQs

We at PDC are here to help with any questions on inmate ID and/or PDC products.

The following is a list of commonly asked questions on inmate identification. We at PDC are here to help with any questions on inmate ID and/or PDC products. Don't hesitate to call our knowledgeable Customer Care Department:800.838.3683 or 818.897.1111 (6:30am - 4:30pm Pacific Time).

Why Clincher® Wristbands

1. I've never used wristbands before. Why would I need them?
Wristbands help classify and track inmates by classification level, medication distribution, tracking, and commissary use. They help save time, money, and labor, while ensuring positive inmate identification.

2. Why would I use wristbands vs. ID badges?
Unlike badges, wristbands remain on the inmates at all times, including during showers, exercise, and sleep. Wristbands can be used for color coding and classifying inmates to provide at-a-glance identification enabling officers to easily detect whether inmates are in authorized areas. Clincher® wristbands are also non-transferable and specially designed to allow officers to detect tampering.

3. What's the difference between Clincher® IV and Clincher® V Photo I.D. wristbands?
Clincher® IV has colored stripes and the Clincher® V< has solid coloring. Both Photo wristbands are durable yet Clincher® V provides greater visibility from a distance due to the solid coloring of the band.

4. Should we use plastic snaps or metal fasteners?
The benefit of plastic snaps is that a special tool isn't needed to apply the plastic snaps to the wristbands. However, the dual grip metal fasteners are more durable than the plastic snap. To apply the metal fasteners, you must order our specially designed Clincher® Dual Grip Fastener Tool. Ultimately, the decision is based on facility needs. Some facilities do not allow their inmates to have any metal so they use plastic snaps.

5. How much information can a bar code hold?
A bar code on a wristband can easily hold 10 to 12 characters using code 128 (a widely used linear bar code symbology). More information can be stored on a 2 dimensional matrix bar code symbology. Radio frequency identification (RFID) wristbands can hold up to 256 characters in the band's IC memory chip. We will be glad to refer you to a systems integrator to resolve any other technical questions that you may have.

Samples, Ordering, & Custom Imprinting

1. Do you have samples I can receive to see if there is a need in my facility?
Yes. We send out samples at no charge. Simply call Customer Care or order your samples online using the Contact PDC form.

2. How can I place an order?
You may fax, email or phone in your order along with a purchase order number.

3. Can we imprint the name of our facility on the wristbands?
Yes. We can imprint the facility name at an additional charge. See the Custom Imprinting page.

4. What other products does PDC sell for law enforcement use?
We also sell infirmary products and visitor wristbands. Infirmary products include patient ID wristbands, and cadaver bags. Please contact us for more info.

5. How long does it take to ship an order?
Once we confirm your order it will take approximately 5-10 business to ship. Expedited shipping methods are available at an additional cost. Your customer care representative can tell you about other shipping methods and costs if you need your products sooner.

Other Clincher® Products

1. Does PDC sell imaging equipment?
No. We can refer you to an imaging company that can help you decide what type of system you need for your facility, and answer any questions you may have.

2. Does PDC sell laminator machines?
Yes. We sell 4" and 12" laminator machines.

3. Will any laminator machine work?
For a properly laminated seal our laminator machines work best. Our laminators have been specifically tested for use with our wristbands. The average laminator machine heats up to 375 degrees, which will not seal the bands properly. Clincher® laminator machines heat up to 400 degrees to ensure a perfect seal every time when used correctly.

4. Is there a warranty on the laminator machine?
Yes. There is a 1 year warranty on parts. All machines must be returned to PDC for servicing.

5. If our laminator machine breaks down, can we buy extra parts?
No. All machines must be returned to PDC for servicing.

6. Does PDC offer a loaner laminator machine while ours is being serviced?
Yes. If your laminator machine is being serviced by PDC, we will ship a loaner unit to your facility.